Privacy Policy

1. Introduction

Robuste Termvoire ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you regarding your information.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Contact information — such as your name, email address, and phone number, when you submit an inquiry or enrolment form.
• Account information — details you provide when registering for or using our services.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Technical data — IP address, browser type, device information, and cookie identifiers.
• Communications — records of correspondence you send us, including support requests.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, requests, and support needs.
• Communicating updates, service notices, and relevant information.
• Improving our website, content, and service offerings.
• Monitoring for security, fraud prevention, and compliance purposes.
• Meeting legal, regulatory, or contractual obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where visitors are coming from. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly if you disable cookies.

5. Legal Basis for Processing

Where applicable data protection law requires it, we process personal information on the basis of one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided such interests are not overridden by your data protection rights.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or communications tools.
• Professional advisors, including legal or financial consultants, where necessary.
• Regulatory or governmental authorities, where required by law.
• Successors in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided on our Contact page.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party site you visit.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and where appropriate, we will notify you through other means.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the contact details listed on our Contact page.